Get in Touch
We have an open door policy in our academy, supported by safeguarding procedures, however wherever possible we would request parents book appointments in advance.
We keep in touch with parents through home-school diaries, the academy newsletter, letters home and this website.
We are happy to e-mail information home when parents and carers give us their e-mail addresses.
If you would like to request any information in a different format, please contact us using the details below:
For any information regarding Barbara Priestman Academy, please contact:
Mrs Joanne Jackson
Barbara Priestman Academy
Tel: 0333 999 1453
Email: [email protected]
For any enquiries relating to Ascent trust, please contact:
Ascent Academies’ Trust
Tel: 0333 999 1455
Barbara Priestman Academy is based at Meadowside, Sunderland, SR2 7QN
We keep in touch with parents / carers through home-school diaries, the academy newsletter, letters home, text to parents and the academy website. We are always happy to help and if you do need to speak to us, feel free to call or email.
In the event of a critical incident or emergency we will contact you by sending a text / telephone calls to parents and carers.
We will also put notice on the school Facebook page.
If you wish to make a complaint
We are constantly trying to improve our services. We want to provide the highest standard of service to our stakeholders by continuously improving our systems and methods of working.
If you are dissatisfied with the service or our performance is unacceptable, we are committed to making amends and improvements. We need to know when you are unhappy with the service so that we can put it right.
Please find our complaints policy by following the link below.
How we will respond – As soon as we receive your comment/complaint it will be recorded and dealt with as soon as practicable. It will be acknowledged and passed on either verbally or in writing within three working days. We will also keep you informed of action taken. If we are unable to resolve the complaint, we will advise you on what further action can be taken.
All comments/complaints will be dated and recorded in the comments/complaints procedure log and kept in school. The Head Teacher and the School Governing Body will review the log on a regular basis. With your help we can improve our service.
By the way, when we get things right, we would also like to hear from you!